How to Book an Appointment
You can make an appointment by calling into the surgery by telephoning us or by booking online. We offer a few appointments four weeks ahead, but most of our appointments are available on the day.
Our nurses carry out a variety of tasks from dressing wounds to carrying out annual reviews for patients with chronic diseases. We also offer appointments with the health care assistant for bloods and blood pressure checks.
If you urgently need an appointment, when there are none available to book, you may be seen as an emergency by the on call doctor. You will asked for brief details of your need for the apopintment for us to prioritise you. You will be asked for a contact telephone number for a clinician to call you back to establish if you need an appointment or if some other action, such as issuing a prescription, may be more appropriate. If you are unwilling to discuss your need with the receptionist you may request that you speak with a nurse to discuss your need for an emergency appointment.
If you are suffering from severe chest pain, shortness of breath or loss of consciousness you should phone 999.
All routine appointments are for 10 minutes. Please tell us at the time of booking if you will require longer. Please arrive promptly for your appointment, if you arrive after your appointment time you may have to rebook for another day.
When you attend for your appointment, please be patient. Although we endeavour to keep surgeries running to time it is inevitable that some patients will take longer than others. One day it may be you who needs extra time.
If you will be unable to attend for your appointment please give us as much notice as possible so that we may offer it to another patient. Missed appointments lead to increased waiting time for other patients and are a waste of time and resources.
If a patient misses two appointments, we may write to them and ask them to advise us in the future if they are unable to attend and to tell them that should they miss another appointment they may be removed from our list. Should the patient should miss a third appointment we will write again to advise them they will be removed from our list and they will have to register at another practice.
Please do not request a home visit unless it is strictly necessary. If you do need one, whenever possible please try to ring between 8:30am and 10:00am to request it. This allows us to plan our rounds. The receptionist will ask questions concerning your symptoms so that urgent cases are seen first.
This service is at the discretion of the doctors and should only be used if you are housebound or too ill to attend the surgery. We can see four or five patients in the surgery in the time it takes to make one house call so please do not request one unless it is strictly necessary, lack of transport or adverse weather conditions are not reasons for requesting a house call. Children can usually be brought safely to surgery.